FAQ’s

Do I need to arrive early to my first appointment to fill out new client paperwork?

Yes. We ask that all new clients please arrive 15 minutes early to your first appointment.

What forms of payment do you accept?

We accept cash, credit cards, debit cards, and checks made payable to RESTORE The Massage Body Shop.

Do you accept HSA cards for payment?

Yes as long as your plan allows it.

I am feeling a bit under the weather. Should I reschedule?

Yes, if you are feeling like you are starting to get ill or are currently ill, it is required that you reschedule your session. Massage is contraindicated for illness and can leave you feeling worse, not to mention you can pass the illness on to others.

This is my first massage. What should I wear?

You can wear whatever is comfortable to you.

Do I take my personal stuff into the massage room with me?

Yes. All your personal possessions are to stay with you the entire time. We do ask that all phones be muted. Phones can be a distraction to you as the client and our therapists during massage sessions.

 

 

Is massage safe before a surgery?

Yes. Most of the time it is and it’s a great way to help in your recovery. If you are unsure, please ask your doctor for permission before seeking massage therapy.

Is massage safe after a surgery?

Yes. However, we do require a doctor’s note if you have had a recent surgery.

 

 

 

Policies 

Late Arrival Policy

In the event that you will be late for your appointment, we ask that you please let us know as soon as you can.  We understand that life happens and sometimes being late can not be helped. In the event that you are late, please know that we may require you to reschedule your session for a later time instead of cutting your massage short. If you do not call and are considered a “no show” you will be asked to pay for 100% of the appointment.

Cancellation Policy

RESTORE The Massage Body Shop requires a 24 hour notice to cancel an appointment. If a client does not cancel 24 hours in advance the client will be charged 100% of their appointment time and asked to prepay for all future appointments made.

Cancellation/Rescheduling Policy

We understand that life happens therefore clients who want or need to reschedule their appointment will not be charged as long as they notify us prior to their scheduled appointment time and reschedule their appointment at the time of the cancellation.

No Show Policy 

Clients who fail to show for their appointment will be charged 100% of their scheduled appointment time  and will be asked to prepay for all future appointments made. All clients are given 10 minutes after their scheduled time to notify us before we mark them as a “no show”.